In order to work with Attendant Console, your user account must be defined for either Stratus Agent or Stratus Team. Both products have a backend (configuration panel) which defines your user's affiliation to one or several teams (services). As this this step is done once by your (tenant) administrator during initial Stratus product setup, Attendant Console itself will require no additional configuration on your behalf..

Changes in permissions, Agent definitions or Team memberships are made by your administrator. They will be reflected once you re-log out and back into Attendant Console by using the Sidebar.


Switchboard_Attendant_Stratus_Relation

Luware Cloud product integration with Attendant Console

Additional Stratus Roles and Permissions

There is no need to specifically "enable" Attendant Console for Stratus Team or Stratus Agent - Agent and Team membership definitions are sufficient. However, an administrator may grant you additional permissions to the Reporting and Frontend side of either either product. Please note that these products use separate apps / URLs and will require you to enter your login credentials as well. 

(info) → For details on Agent / Membership configuration refer to our respective product manuals.

Login affiliation check

Upon login Attendant Console automatically detects if your user is configured as an Stratus Agent or Stratus Team member. When either case applies, the sidebar will automatically show the respective options and change the main view accordingly.

Example: Sidebar showing 2 Stratus products to the logged-in user

Related topics:

  • Sidebar - Selecting your Stratus product view
  • Team Selection - allows you to temporarily opt-in and out of multiple teams