Have you ever been using Microsoft Teams and wondered:
"Why not use Microsoft Teams to manage and distribute our incoming calls?"
With Attendant Console you can fill the gap and allow for manual call distribution within Microsoft Teams within your employees. Your operators and receptionist are often the first touchpoint for customers. Our cloud-based solution is fully integrated into Microsoft Teams and enables employees to take and distribute calls right inside the communication platform or run it as a web application in a browser. One-click call transfers, a consolidated call queue for multiple service lines and easy visibility of colleagues’ presence state and calendars make call distribution simple, fast and efficient.
Fast to use - all functionality in Attendant Console is just 1 click away, packed into a lean User Interface.
Easy to manage - check the status of your colleagues and their calendars quickly, search and mark personal favorites while keeping track of your call status with ease - everything is visible at a glance.
Use anywhere - Attendant Console works in Microsoft Teams or standalone in your browser - the functionality is always there.
Part of the team - Be part of multiple service teams simultaneously. Incoming calls are consolidated in one list, updated on the fly from any team you currently work for.
Quick on-boarding - Once you are defined within our cloud solutions - Stratus Team or Stratus Agent - the Attendant UI will automatically reflect the changes. No extra configuration required.
Connect to the Stratus Cloud
With Stratus Team and Stratus Agent Luware offers two distinct cloud products to fulfill your Team- or Service-Based routing needs. As part of a team you can use Attendant Console like a receptionist.
All Luware cloud solutions are designed to seamlessly integrate into Attendant Console, requiring no further setup on your behalf. A simultaneous interaction between multiple installed Luware Cloud products is also no problem. For instance you can be part of a Stratus Service Team, but also act as (specialized) Stratus Agent and expert for specific topics within your company. Any later addition or removal of Agent skillsets or Team affiliation can be done with minimal impact to daily operation.
Despite a large feature-set "under the hood" the user experience is designed to be lightweight and easy to understand. Forget tedious configuration panels or setups: All you need is a login and you're set. The Attendant Sidebar will automatically detect the solutions configured for your account, allowing you to easily switch in-between your tasks with ease.