TERM / ABBREVIATION | DEFINITION |
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| FQDN | Fully Qualified Domain Name. A fully qualified domain name (FQDN) is distinguished by its lack of ambiguity: it can be interpreted only in one way. It usually consists of a host name and at least one higher-level domain (label) separated by the symbol "." and always ends in the top-level domain.
Example of a FQDN: username@domain.company.net |
O365 | In this context: Office 365 account. Often used synonymous with Microsoft Azure Cloud services. |
SfB | Skype for Business |
| Stratus | Series of Luware Cloud Products - consists of the following: - Stratus Team - For handling service team-based routing, based on team presence
- Stratus Agent - For handling agent-based routing, based on individual agent skill sets (traits)
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UPN | User Principal Name (UPN) format – for example: UserName@Example.com |
| View | Whenever a switch in the UI occurs (e.g. to a new set of panel) the view is changed. A typical scenario for this is the Sidebar which you use to switch views between various Luware cloud products and functions. |
| Widget | A granular grid element (in a view, usually with one particular purpose like displaying a status, number, counter or interactive control.  We group multiple widgets into logical widget areas, as described in the User Interface.
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