Fully Qualified Domain Name. 

fully qualified domain name (FQDN) is distinguished by its lack of ambiguity: it can be interpreted only in one way. It usually consists of a host name and at least one higher-level domain (label) separated by the symbol "." and always ends in the top-level domain.
Example of a FQDN: username@domain.company.net


In this context: Office 365 account. Often used synonymous with Microsoft Azure Cloud services.


Skype for Business


Series of Luware Cloud Products - consists of the following: 

  • Stratus Team - For handling service team-based routing, based on team presence
  • Stratus Agent - For handling agent-based routing, based on individual agent skill sets (traits)


User Principal Name (UPN) format – for example: UserName@Example.com

ViewWhenever a switch in the UI occurs (e.g. to a new set of panel) the view is changed. A typical scenario for this is the Sidebar which you use to switch views between various Luware cloud products and functions.

A granular grid element (in a view, usually with one particular purpose like displaying a status, number, counter or interactive control.

(info) We group multiple widgets into logical widget areas, as described in the User Interface.

Attendant Glossary - Terms and Abbreviations