User Interface
The User Interface of Stratus Switchboard consists of various smaller elements which we call widgets. A widget usually fulfills a specific purpose such as displaying metrics, a status or listings. Additional interactive elements such as buttons, search fields can also be part of a widget.
Stratus Team Interface Elements
The following is an example screenshot with elements showing when you select Stratus Team in the sidebar.
Good to know
The amount of widgets and sidebar options shown in the screenshot example above can differ for you, depending on the Interaction with Luware products currently setup alongside your Stratus Switchboard.
Sidebar
The Sidebar (located at the left) acts as main view selection for Stratus Switchboard. Use it to shift between your daily tasks and routines.
Active Call Forwarding Options and distribution will continue normally even as you toggle between views in the Sidebar. Switching views will not automatically render you as "Not Selectable" for the respective service. → Read more about the "Attendant State" below.
UI Elements (Widgets)
The UI of Stratus Switchboard consists of various widgets. These widgets can change their content and state depending on what is currently happening on the UI.
Here's a list of all available status widgets and their purpose:
Widget Title | Description / Purpose | Stratus Team Specifics | Stratus Agent Specifics | |
---|---|---|---|---|
1 | In Queue | Numerical representation of callers in Queue. | For entries to be visible in the queue you need to be "enabled" for at least one team in the Team Selection.
| No team enability must be set, the queue is handled automatically based on:
|
2 | Queue (list) | Shows the corresponding call queue of all services / teams of which you are a part of.
| Shows queue for all teams you are currently "enabled" for.
| Shows the queue for all calls. Call distribution is managed automatically based on your Teams presence.
|
3 | Longest Waiting | Shows the highest waiting time entry in the Incoming Call Queue. | Shows you the maximum wait time for entries of teams you currently are "enabled" for in the Team Selection. | Shows maximum wait for callers assigned according to the agent criteria and service called. |
4 | Call Context / Service Line (shows "No Conversation") by default | Show various metrics about the current queue and the call you're currently handling.
Shows Service Line of the ongoing call. | None | None |
5 | Conversation State | Displays info (default "No Conversation") during a call. Changes states to either:
| None | None |
6 | Attendant State | Provides you with a "Selectable for calls" display, as seen from the Stratus point of view. Uses a simple "green or red" signal form. How the MS Teams Status affects Attendant states This animation is an example. Exceptions may apply if your Stratus is configured to handle your "selectability" differently. → Read the specifics in the column to the right to learn more | By default Stratus Team will mainly mark you as selectable when you are:
Exceptions: Note that your Team Selection status ( enabled / disabled ) does not affect the "selectable" status. The " Attendant State " widget reflects your capability to receive calls in general, regardless of Service Team availability.
| By default Stratus Agent will mark you as selectable when you are:
Exceptions: An administrator can put special options in place to scenarios include:
|
7 | Teams | Allows you to "enable" yourself for call selection in one or several teams.
| Disabling yourself in a team will remove you from the list of team members available for the call selection algorithm. The incoming call queue will be updated accordingly. | No team selection. Agents are pooled and selected according to their traits. This is done automatically. |
8 | Contact Search | Allows you to determine up to 7 favorites. The last transfer targets are listed at the bottom (if available)
| None | None |