The team selection widget provides controls you to quickly set your availability for call selection within a particular service / team. We also call this "enability".
This widget is not available when the Stratus Agent view in the Sidebar is selected. Stratus Agent uses call-routing based on individual Agent skills (traits) and not teams.
Setting your enability / active state
Recommended: Inform yourself which team has a large queue before setting yourself as "disabled".
- Simply use the toggle controls in the "Enabled" column to set your "enability" state.
→ The toggle and pie chart update to green status accordingly
→ Note that your Incoming Call Queue will update and reflect all callers according to your enability
- Ensure that your Teams presence is set to "Available" in order to receive calls for any service that you are "enabled" for.
→ The "Attendant State" widget in the User Interface should now turn to "Active" green.
Stratus Team also has reporting dashboards for your assigned teams. A link at the bottom will lead you to your Stratus Team instance.
Precondition: A separate login will be required to access the Stratus Team UI. You need to have the "reporting" role permissions from your administrator to access this part.