Note: Part of these definitions are taken from Wikipedia.

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Active Directory is a directory service developed by Microsoft for Windows domain networks.


Microsoft Cloud Service which hosts various Luware services as well as manage call service reporting data online.
DBDatabase - in this case mostly SQL


A data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW), is a system used for reporting and data analysis, and is considered a core component of business intelligence (BI).
DWs are central repositories of integrated data from one or more disparate sources. They store current and historical data in one single place that are used for creating analytical reports for workers throughout the enterprise.

Luware uses ETL (Extraxt, transform, load) procedures to provide reporting data "ready to use" for any provided (product-specific) reporting templates.


In computing, extract, transform, load (ETL) is the general procedure of copying data from one or more sources into a destination system which represents the data differently from the source(s) or in a different context than the source(s).
The ETL process became a popular concept in the 1970s and is also used in Luware reporting data warehouses.
OLAPOnline analytical processing, or OLAP is an approach to answer multi-dimensional analytical (MDA) queries swiftly in computing. OLAP is part of the broader category of business intelligence, which also encompasses relational databases, report writing and data mining. Typical applications of OLAP include business reporting for sales, marketing, management reporting, business process management (BPM) as well as forecasting.
OUOrganization Unit. Used to organize teams of people with same background for definition in programming rule-sets (e.g. for call-routing or access management)


Role Based Access Control - In Luware products is combined with Organization Units to handle access to reporting data and UI functions on a "per-Service" level.
SIPSession Initiation Protocol. Peer-to-peer protocol standard developed by the Internet Engineering Task Force (IETF), used for initiating—and also managing and terminating—voice call sessions over the Internet
SQLStructured Query Language is a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS). It is particularly useful in handling structured data, i.e. data incorporating relations among entities and variables.


User Principal Name (UPN) format – for example: