Use Cases in this section focus on daily use of LUCS (with configuration efforts mainly done by Supervisors).
Below is a list of existing Use Cases:
|Create and open Zendesk Ticket in AA||UC LUCS Application 042|
|Use external DB content for Routing||UC LUCS Application 035|
|Callback Request Workflow||UC LUCS Application 024|
|Import and Export of Workflow Elements||UC LUCS Application 020|
|Configure Workflow Switch Functionality||UC LUCS Application 014|