Conversation Context
LUCS allows extending the functionality of the Lync\S4B conversation window by creating a conversation context. Conversation context is a Silverlight add-in that allows users to get additional context while having a conversation.
Your defined conversation Context is selectable within within your Service Call Context tab when configuring your services.
You can add new context by clicking ‘+Add‘ or edit any existing entry in the list.
The ‘Conversation Context’ page is accessible on Settings -> Service -> Conversation Context:
The table of settings for a call service:
Field Name | Description |
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Name | Conversation Context clear name to show within LUCS |
Organization Unit | Select Organization Unit to which the Conversation Context will be assigned and accessible to. |
Application GUID | Application GUID is a random unique number that is needed to identify the contextual application.
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Internal URL and External URL |
Parameters in URLs To use the parameters and their values in the URL add %AppData% part to the link. Example: "http://machine.dev.local/help/urlparser%AppData%." Parameters have to be added to Parameter List section and defined in Parameter Pattern fields. |
Application Path | Specifies the path of a desktop application. When left empty, no start link will be shown.
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Install Link | Specifies a URL pointing to an installation file that you provide. A clickable link displays if a package is not installed on the receiving computer.
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Windowsize Type | Sets the minimum size (in pixels) of the Conversation Window Extension:
LRG windowsize is preferable for Mail services. |
Type | Possible values are WEBSITE or APPLICATION (.exe).
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Is Default Context | Specifies whether this package is the default package for all unassigned calls.
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Open in Standard Browser | Opens content in your standard browser window:
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Trigger for Task Type | Select types of tasks for which Conversation context will be opened:
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Parameter Pattern | A list of parameters that will be used in contextual conversation. Actual values stored in those parameters will be shown to an agent. Has to be set in the following key-value pair format: '?parameter1Name.Key=parameter1Name.Value& parameter2Name.Key=parameter2Name.Value&…'
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Parameter list | List of parameters is used in pattern. Usually is empty for Mail services. |
Mail Service Context-Specific Settings
The LUCS Mail Service (Mail Manager Client) requires a special Conversation Context:
Field Name | Description |
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Name | Any unique name |
Application Guid | Any Guid |
Internal URL | Path to website in format http:// + ip or dns of the machine where client installed + port number |
External URL | Path to website in format http:// + ip or dns of the machine where client installed + port number |
Application Path | Empty |
Install Link | Empty |
Windowsize Type | LRG |
Type | WEBSITE |
Is Default Context | ‘false’ |
Parameter Pattern | ?parameterName.Key=parameterName.Value |
Parameter List | Empty |
Add Parameter | Empty |
Delete Context
If any service is using the context, the ‘Delete’ button is disabled. You need to delete the conversation context from the services before being able to delete.
Mouse over the "Delete" button to see a list of services where this context is used.