It is possible to configure the service to ask the agent for Cross-selling Codes after the task execution. These codes will be stored in the database and may be used for any analysis purposes (like statistics) etc.
Within LUCS, custom codes can be defined for any purpose. To use the task codes feature the codes have to be configured and assigned to a service.
Lucs users can inspect the Cross-selling Codes used by the system on the Settings -> Service section -> Cross-selling Codes page:
Cross-selling Codes contains the following settings:
Cross-selling Code name.
Select Organization Unit to which the Cross-selling Code will be assigned.
Delete Cross-selling Codes
To delete the existing cross-selling code, select it in the list and click ‘Delete‘ button.