On this page:

These workflows are examples for you to recreate in the LUCS workflow editor.

You can fully customize these workflows using any Workflow Elements at your disposal. After you defined your Workflow Structures they can be used as Workflow Instances by all Organization Units, allowing them to further customize the steps in your workflow with individual Workflow Resources and Dependencies.

Simple Distribution Ringing

Simple Distribution Ringing Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Ask for Agent, Connect

Silent (Virtual) Transfer

Silent (Virtual) Transfer Workflow

See also:

Call Activity – Accept Call, Silent (Virtual) Transfer

Emergency Case

Emergency Case Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Connect, Ask for Agent, Emergency

Check Working Hours

Check Working Hours Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Check Working Hours, Ask for Agent, Connect

Check Agent Request Status + Current Queue Duration + Parameter Dependent Routing

Check Agent Request Status + Current Queue Duration + Parameter Dependent Routing Workflow

See also:

Call Activity – Accept Call
Workflow Element – Send Agent Request, Announcement, Check Agent Request Status, Play Music, Current Queue Duration, Parameter dependent Routing, Conversation Recording

Check Contact Presence

Check Contact Presence Workflow

See also:

Call Activity – Accept Call, Blind Transfer, Silent (virtual) Transfer
Workflow Element – Announcement, Input Customer, Check Contact Presence, Conversation Recording

Survey Question

Survey Question Workflow

See also:

Call Activity – Disconnect Call
Workflow Element – Input Customer, Announcement

Check Service State

Check Service State Workflow

See also:

Workflow Element – Announcement, Check Service State, Conversation Recording

Tag Origin Type & Origin Type Routing

ag Origin Type & Origin Type Routing Workflow

See also:

Call Activity – Accept Call, Decline Call, Silent (Virtual) Transfer, Blind Transfer
Workflow Element – Tag Origin Type and Origin Type Routing, Announcement, Conversation Recording, Connect

Standby Duty

Standby Duty Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Check Working Hours, Announcement, Conversation Recording, Ask for Agent, Connect, Standby Duty

Check Presence State

Check Presence State Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Check Presence State, Announcement, Ask for Agent, Connect

Preferred Agent Routing

Preferred Agent Routing Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Preferred Agent Routing, Ask for Agent, Connect

Current Queue Position

Current Queue Position Workflow

See also:

Call Activity – Accept Call
Workflow Element – Send Agent Request, Announcement, Check Agent Request Status, Play Music, Current Queue Position, Conversation Recording

DB based Routing

DB based Routing Workflow

See also:

Call Activity – Accept Call. Disconnect Call
Workflow Element – Collect Customer Information, DB based Routing, Announcement

DB Lookup to Parameter

DB Lookup to Parameter Workflow

See also:

Call Activity – Accept Call. Disconnect Call
Workflow Element– Collect Customer Information, DB Lookup to Parameter, Announcement

DB Validate Belgian NRN

Validate Belgian NRN Workflow

See also:

Call Activity – Accept Call. Disconnect Call
Workflow Element – Collect Customer Information, Validate Belgian NRN, Announcement, Ask for Agent, Connect

Collect Customer Information & Check Parameter

Workflow

See also:

Call Activity – Accept Call, Disconnect Call
Workflow Element – Collect Customer Information, Check Parameter, Announcement