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- Skills and Responsibilities
- Role-based Access Concept (RBAC)
- Organization Units
- User Role (RBAC) Matrix
- User Administration
- Uninstalling Nimbus
- Tenant Administration
- Provisioning via Microsoft PowerShell
- Use Case - Creating a Call Workflow
- Dashboard Widget Properties
- Attendant Console
- Service Settings
- Attendant Settings
- Use Case - Creating an IVR Ticket Service with Zendesk
- Portal Roles
- Service Administration
- Use Case - Storing External CRM Data in Custom Parameters
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