This page lists optional and situational steps. Not every upgrade or configuration may require all these tasks to do. However is recommended to quick-check these chapters below to see if you have forgotten anything.

(warning) We highly advice the following steps to be done by a Luware-trained administrator.

Related Chapters:

Organization Unit Updates

Since Release 2.6 the data concept behind OrganizationUnits (OU) became a mandatory field for every agent. As a result, migration steps of this field have become obsolete in newer LUCS versions.

(lightbulb)  This step is only required if updating from LUCS 2.6 or earlier.  

Service Log Cleanup

  • After the LUCS System Components were uninstalled, it is recommended to clear Event Viewer from logs remaining from previous version using PowerShell script: remove-eventlog -logname LUCS. In any cases, all the logs will be written into the new Event log source while the old one will not be used anymore and remain as trash.

  • Recommended size for event logs are 10MB (10240 Kb). Each setup checks the size of current event log and tries to set it to recommended value. This limit will be increased to 10MB only when setup was run with administrative permissions, if not – it should be manually updated to 10MB.

To access these settings, open: Windows Event Viewer -> Application and Services Logs -> Luware-LUCS (Properties)

The Log Properties

Log Properties