The following steps shall instruct you on some basic checks after upgrading your LUCS installation. We highly recommend following these instructions to make sure nothing went wrong.

Start LUCS PS Service

  1. After all the LUCS System Components are installed, reboot the machine.
  2. Start the Luware-LUCS-PS (PS) using C:\windows\system32\Services.msc

    The Luware-LUCS-PS Service must be started always first. Otherwise the other services will not properly start!

    After the Luware-LUCS-PS Service started, check the PS log file (C:\Program Files\Luware AG\LUCS-PS\log->regularLog) to make sure that database is connected and PS service successfully started and activated.


    All LUCS services running

    (question) Is the service not starting or stopping again after a while? Check Windows Event Viewer for problems. There are also logfiles in the installation directory of each component (e.g. C:\Program Files\Luware AG\LUCS-FE\FeCore\Log\)

  3. Afterwards you can start the LUCS Configurator Application or WebConfigurator in your browser (default is http://<YourServerInstanceName>:88) and log in with an account from the administrator group (defined during → first-time installation)

    Service Status in WebConfigurator Frontend Widget

Verify Topology Data

With the PS service started and either the WebConfigurator / LUCS Configurator open, you should verify that all topology entries are correct. If you need a refresher on how to set up the topology fields, head over to the Topology Settings page.


(lightbulb) LUCS supports the Multipool feature for AC, CR, ICH and MM system components, so multiple entries can be present here.

Topology -> Components Check

Trusted Application Pools

You can configure several Trusted Application Pools on this tab, but for one trusted application pool, you can only create one set of Trusted Applications, containing 1 AC, 1 CR, 1 ICH and 1 MM.

Trusted Application Pool Tab

Trusted Applications 

On the Topology -> Trusted Applications tab check that all Trusted Applications are configured properly after your installation. Each component installed / updated should have no empty entries defined:

‘Trusted Applications’ tab

The following settings must be made available:

Field NameDescription
NameEnter the name of the application. The name can be found on Lync Server machine in the Microsoft Lync Server Control Panel -> Topology -> Trusted Application.

Format: urn:application:name

Example: urn:application:brown_agentcontrol

PortEnter the port number of the application. The port number can be found on Lync Server machine in the Microsoft Lync Server Control Panel -> Topology -> Trusted Application.

Example: 6300

User AgentEnter the user agent. The name can be found on Lync Server machine in the Microsoft Lync Server Control Panel -> Topology -> Trusted Application.

Format: name (without urn:application:)

Example: brown_agentcontrol

Application PoolSelect from the dropdown the trusted application pool of the component.

Pre-conditions: the trusted application pool should be configured earlier on LUCS Configurator -> Topology -> Trusted Application Pools

Server TypeSelect from the dropdown the system component.


On the Topology -> Server Tab, select the trusted application pool to configure its details. Verify that Instance name, FQDN, IP Address and assigned Application Pool are correct.

Server Tab

Services tab

On the -> Services -> Services tab, check the trusted application set for each service or the default trusted application will be used for it.

Assigning trusted application to a service

If changes are made to the Trusted Application whilst carrying calls, the calls will be terminated.

Licence Check

Licence Checklist

After upgrading and starting your new LUCS services, you must provide a valid LUCS product license. To refresh your knowledge, check this page about the licensing process (including change and removal of licences). 

There are two types of LUCS licenses:

  1. Full license (Allows running the LUCS product without time limit).
  2. Trial license (Allows running the LUCS product for a defined period).

(warning) Usage of the LUCS system outside the contract and license is prohibited. If such usage is detected, the LUCS system informs you about to buy additional licenses or decrease the usage of the product.

Examples of licence related warnings are:

  • the trial period has expired
  • the allowed quantity of concurrent agents is exceeded,
  • the allowed quantity of the configured supervisors is exceeded.

Quick-Check your license information:

  • click ‘Show Information’ button on the LUCS Configurator -> ‘Home’ tab or
  • log in to the LUCS FE with system administrator’s permissions and click Preferences -> License.

Start LUCS Components

Congratulations! At this point you should have completed the following steps:

(tick) Updated your Database
(tick) Uninstalled old software components
Installed new software components
(tick) Started LUCS-PS and validated your topology and services using LUCS Configurator

Starting the Services

With all the steps above completed, start each Luware-LUCS service in the Services.msc console. We recommend you do this one at a time and monitor the Windows Event Viewer to ensure that they start correctly.

Check and Restart LUCS services