It is possible to configure the service to ask the agent for Task Completion Codes and\or Cross Selling Codes after the task execution. These codes will be stored in the database and may be used for any analysis purposes (like statistics).
Task Completion Codes (TCC)
If configured for the service, you will have to chose a TCC from a list of assigned codes which describe the reason why the customer called.
Cross Selling Codes (CSC)
An other option is the Cross Selling Code. If configured for the service, you will have to chose a CSC from a list of assigned codes which describe what kind of cross selling the agent has tried during the customers call.
- To select Cross Selling Codes at least one Task Completion Code should be selected before.
- Before selecting Cross Selling Codes, the ‘Crossselling Codes’ check box in Agent Assistant should be set to ‘true’.