The LUCS Frontend (FE) is the main interaction point for Agents and Supervisors when handling daily calls. Every user can adapt FE to personal needs by using Widgets. Alternatively the frontend can be used as public wallboard without any login.

Before you start

Frontend Access Preconditions

  • The Frontend (FE) component is installed on your LUCS server instance and the 'FECore' Service is running
  • Windows Internet Information Services (IIS) on your LUCS server instance needs to host the FE-Website. To find out which port is needed to access the FE, access your LUCS server and open Internet Information Services

    Determining the Port and URL to access FrontEnd

Browser Requirements

  • Internet Explorer 10/11 are supported, using the lastest Microsoft Edge Version is recommended.  (warning)  When using Internet Explorer 9 a correct behavior of the application is not guaranteed. Data will not update automatically, requiring manual reload of pages.
  • Google Chrome (the latest version).

Tips for using the Frontend

  • The Front End has a responsive user interface. It resizes itself depending on the type of device used (desktop computer monitor, laptop, tablet, smartphone screens), utilizing the available space while avoiding scroll bars as much as possible.
  • Due to this design,  labels may contain data, which is larger than the space available. In these cases the system shortens these labels by adding ‘…’ in the end of the label.  When you hover these labels with your mouse cursor, the system shows a hint with the full content of the label.

  • Your zoom level in the browser has a major impact on which elements you can see at a time. The use of CTRL+Mousewheel (or the "View" menu in most browsers) adjust this. We recommend 100% (Original) Zoom to avoid potential cutting off of elements.


The LUCS Frontend is accessible by opening your browser with the configured instance-name and the port (see "Before you start" chapter above).

A login will be shown to you: 

(info) When walls have already been created, they can be accessed without a login. Read more about this in the "Frontend Features per user role" chapter below.

LUCS Frontend Login

The login permission is controlled via Role Based Access - RBAC by granting the ". Users which have been given Admin Group Permissions on Application Machines can always login as they are automatically given highest "System" privileges on the Frontend.

Frontend UI

After the login you will be presented with the Frontend UI, which consists of the main application menu (also referred to as sidebar or just menu) and the main page content area that changes depending on the sidebar selection.

App sidebar showing subentries

Frontend Features per User Role

The following table lists front end options available to the following roles. These access permissions can be configured by an Administrator using WebConfigurator by assigning Agent / Supervisor Roles to users.

Main Menu EntriesAvailable toDescription



Starting ‘Home’ item for every user. 

(info) Allows log for AD-Synced, O365-Tenant or LUCS internally defined users.



Personal Home Screen

The "Home" link has two functions: 

  • When logged out (Anonymous), a Login Screen is shown. 
  • When logged in The homepage consists of individually configured widgets

List of widget groups

Any logged in user, who created a specific widget group.

A list of personal widgets, managed in Frontend Widgets and Groups



Provides a list of publicly shared walls. Consists of a submenu with the following entries:

  • Walls Overview
  • Wall Search field
  • List of available walls

(info) Also see: Managing Walls



Provides a list of Reporting options:

  • Overview
  • Service Overview
  • Customer Journey

(info) Access is granted via the 

Submenu Entries

Available to



Lists all publicly available walls. 

(info) Also see: Managing Walls

Widget Groups

(including Creation/Details)


Located in the main application menu (sidebar)
→ Defining Widget Groups



Located in the main application menu (sidebar)
→ Settings Pop-up



Located in the main application menu (sidebar).
→ Logging Console

(question) Not visible? This feature is detached from RBAC and only visible to users of Administrator AD group.



Located in the main application menu (sidebar)
→ Retrieving Usage and Support Information

Provides access to: 

  • Logged in user Info
  • Connection details
  • "About" LUCS frontend version


Widget Settings


Available when clicking on existing Widgets
→ Widget Settings Pop-up

Agent Traits


Requires Agents (as part of service) to be listed in either: 
→ Agent States
→ Agent Dimension

Emergency Case


Emergency Cases are triggered on → Service Dimension Widget 

(tick) In order for this function to be available, the Emergency Case need to be assigned to a service.

(info) Emergency Cases are defined in WebConfigurator > Service > Emergency Cases 

Wall Creation/Editing


Wall Creation / Wall Details

(info) Visible to Administrators when → Managing Walls

LUCS Frontend elements availability based on user role

Related topics:

New to the frontend?

Need a hint on how to use the frontend? Check out our related Use Cases and follow their example: