Profile switch by Supervisor
The Agent Profile can be changed on clicking 'Set Agent Profile' button (
) in actions menu. The actions menu is available on clicking the agent row in the 'Agent States' or 'Agent Dimensions' widget.
Possible actions involve: Reset of RONA state, Agent Presence State Management, Agent Profile Management, Permanent Supervision and editing the Traits of Agent
Profile switch by Agent
An agent may switch his own profile via the Frontend. This is done directly from his user menu.
With Agent Assistant installed, Agents can also switch their profiles directly.