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- Nimbus Glossary
- Nimbus Power BI Template Overview
- Data Aggregation
- Agent Service Settings
- Static Dimensions
- Slowly Changing Dimensions
- Use Case - Set Preferred Agent from CRM
- Use Case - Retrieving Called Agent Information from O365
- Use Case - Retrieving Azure AD Fields via Agent Token
- Use Case - Transferring Calls to an On-Call Agent from an Excel List
- Use Case - Creating and Opening a Salesforce Task as Agent Accepts a Call
- Latest Release Notes
- Installation Prerequisites
- Nimbus Reporting Model
- Assistant
- Nimbus KPI Calculations
- FAQ and Troubleshooting
- License Management
- User States
- Call Handling
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