LUCS Usage of LUCS Current: Operative Use Cases Operative Use Cases Use Cases in this section focus on daily use of LUCS (with configuration efforts mainly done by Supervisors).Below is a list of existing Use Cases: Title UCID Supervisor initiates Callback from Lost Task Widget UC LUCS Application 023 Transferring Context Information in Consultative Transfers UC LUCS Application 034 Conversation as a Service UC LUCS Application 032 Switch between NRR Reasons UC LUCS Application 019 ×