Use Cases in this section focus on daily use of LUCS (with configuration efforts mainly done by Supervisors).
Below is a list of existing Use Cases:
|Supervisor initiates Callback from Lost Task Widget||UC LUCS Application 023|
|Transferring Context Information in Consultative Transfers||UC LUCS Application 034|
|Conversation as a Service||UC LUCS Application 032|
|Switch between NRR Reasons||UC LUCS Application 019|