Operative Use Cases

Use Cases in this section focus on daily use of LUCS (with configuration efforts mainly done by Supervisors).

Below is a list of existing Use Cases:

Title	_UCID
Supervisor initiates Callback from Lost Task Widget	_{UC LUCS Application 023}
Transferring Context Information in Consultative Transfers	_{UC LUCS Application 034}
Conversation as a Service	_{UC LUCS Application 032}
Switch between NRR Reasons	_{UC LUCS Application 019}