Related chapters:
Also see:
Components
The LUCS application consists of several parts that run and should be installed on specific machines:
Machine
App. Part | SfB-FE Server | Application Server | Second+
Application Server | Machine of the agent |
|---|
AA
(Agent Assistant) |
|
|
| +
|
|---|
AC
(Agent Control)
active-active service type |
| +
| +
|
|
|---|
AM
(Agent Manager)
active-passive service type |
| +
| +
|
|
|---|
API
(Application Programming Interface) |
| +
| +
|
|
|---|
CI
(Calendar Integration)
active-active service type |
| +
| +
|
|
|---|
CIC
(Customer Infrastructure Connector)
active-passive service type |
| +
| +
|
|
|---|
CR
(Conversation Recording)
active-active service type |
| +
| +
|
|
|---|
FE
(Front End) |
| +
|
|
|
|---|
ICH
(Interactive Conversation Handler)
active-active service type |
| +
| +
|
|
|---|
LC
(LUCS Configurator) |
| +
| +
|
|
|---|
LM (FE Core)
(LUCS Monitor)
active-passive service type |
| +
| +
|
|
|---|
MM
(Mail Manager)
active-passive service type |
| +
| +
|
|
|---|
MM Client
(Mail Manager Client) |
| +
| +
|
|
|---|
SMD
(Sip Message Dispatcher)
active-active service type | +
|
|
|
|
|---|
PS
(Persistence Service)
active-passive service type |
| +
| +
|
|
|---|
Database Updater |
| +
|
|
|
|---|
Web Configurator
(Web based Configurator) |
| + | + |
|
|---|
