You can access supervision widget actions within the ‘Live Service Sessions’ or ‘Live Agent Sessions’ widgets to directly supervise an incoming calls. The green highlighted row represents the current supervised session.
This functionality currently only supports incoming service tasks / calls. There is no support for (inbound / outbound) direct calls or "call as" impersonation calls.
Precondition: The state of the session must be "Connected". Afterwards a set of supervision options is shown (Listening, Whisper and Barge In).
There are three modes / variants of supervision