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- Use Case - Creating a Call Workflow
- Queue Activities
- Distribution Service Settings
- User States
- Outbound Service Call / Call On Behalf
- Use Case - Managing Caller Data in SharePoint Lists
- Use Case - Looking Up Caller Data from a Simple Excel List
- Use Case - Looking Up a Caller to Open Dynamics 365 Contact Context
- Use Case - Distinguishing External from Internal Calls
- Skills and Responsibilities
- Use Case - Creating a Callback Task in Dynamics 365
- Use Case - Looking Up Caller Information from Zendesk
- Use Case - Looking Up Phone Numbers via Search.ch API
- Use Case - Creating and Opening a Salesforce Task as Agent Accepts a Call
- Use Case - Creating Tasks in Planner for All Nimbus Service Calls
- Use Case - Looking Up Caller Information and Creating a Task in Salesforce
- Use Case - Creating Nimbus Outbound Calls from a List of Scheduled Tasks
- Use Case - Looking Up Caller Information in HubSpot
- Use Case - Working with Blacklists or Whitelists in Nimbus
- Skills User Settings
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