A valid SIP address (sip:firstname.lastname@example.org) or phone number (tel: +41785556677) which will be called.
As the "Target" field, it should be a valid SIP address or phone number.
Defines how many times an unsuccessful dial-out is retried.
Defines the minimum time in seconds between retries of unsuccessful dial-outs.
The identifier of the service this callback will be executed on behalf of.
SIP address of the service.The purpose of this field is the same as "ServiceId".
Used by LUCS System when callback requests are created based on a LUCS service session. Currently used when the Callback Activity in the workflow is used or when a callback request is created automatically if customer hangs up.
AgentTaskPriorityType: StrictPriority, Highest, VeryHigh, High, Normal, Low, VeryLow, Lowest, NothingElse
Array [ 9 ]
For Future Purpose: ContextUrl can be used to provide a link to be opened when request is distributed to the agent.
The point in time system will try to process this callback.
Used by LUCS System when callback requests are requested by our own components. Currently used by our FE component if a Supervisor is creating a callback request in LUCS FE Lost Task Widget.
A comment which will be displayed to the agent who accepts the dialout (MAX LENGTH: 150 chars).
External TaskID can be submitted by the external system as a unique identifier (f.e. a CRM customer interaction/task identifier from an external CRM system).
For Future Purpose:
Guid. Internal system callback's identifier.
Identifies the way callback was created. "Luware.API", "WebService" (If created on LUCS FE), "WfActivity" if created through workflow.Enum:
Array [ 4 ]
Current value how long the task was left in queue.
Application Pool Id (Guid) of the provided Service. This field is pretty technical and returned just for information.
If the callback was created based on incoming call, this field will contain SessionId of this call.
This field is auto-calculated and will contain a value based on "Creator" field.
State of callback tasks.
Array [ 4 ]
Auto-calculated field which shows what the strategy will be used in case if service need to retry.
Array [ 2 ]
Current value how many times the dialout was already retried. The "MaxRetries": 0 paramater defines how many times an unsuccessful dial-out is retried.