| Description |
|---|
| OrganizationUnitNodeId | string($guid) OrganizationUnit this User/Agent belongs to (internal Id of OU - Guid) |
| FirstName | string Self-described |
| LastName | string Self-described |
| Sid | string
Security identifier. |
| Sam | string
SAM account name. |
| SipUri | string Valid SipUri for the user/agent |
| Upn | string
User principal name. |
| Email | string Self-described |
| AAConfigurationName | string
Selected configuration of Agent Assistant. |
| NumberOfSimultaneousIm | integer($int32)
Maximum IM tasks agent can handle at the same time. |
| ConversationAsService | string
Enable Agent Assistance feature to allow agent to impersonate from service in communications.Enum:
[ NoConversations, InternalConversations, ExternalConversations, AllConversations ] |
| IsBusySelectable | boolean If enabled, Agent in such state (Busy) will be treated as OnLine and available for the new tasks. |
| IsBusyInAMeetingSelectable | boolean If enabled, Agent in such state (BusyInAMeeting) will be treated as OnLine and available for the new tasks. |
| ShowAwayAsOffline | boolean Agent in ‘Away’ state is considered as ‘Offline’. |
| BusyOnBusyInACallEnabled | boolean ‘BusyOnBusy’ feature makes it possible for administrators to easily enable or disable agents for secondary call suppression. |
| CanLoginToRecordingManager | boolean Allows to login to a third-party service to listen to recordings. |
| RecordingType | string
Enables recording based on selected type.Enum:
[ NoRecording, Full, OnDemand ] |
| RetargetType | string
Type of conversations to retarget.Enum:
[ NoRetarget, AvCallsOnly, AllConversations ] |
| RetargetSource | string
Restrict redirection to only this type of calls.Enum:
[ RedirectPSTNCallsOnly, RedirectAllConversations, RedirectPSTNAndFederation, RedirectNonAgentsOnly ] |
| RetargetTo | string Service the conversation will be redirected to.
It could be the internal Service Id (Guid) or Service's SipUri |
| RetargetPrivateNumber | boolean If enabled, even calls to Agent's private number will be retargeted. |
| RetargetOnlyIfInDutyProfile | boolean
Self described. |
| DefaultProfile | string
Self described |
| Traits |
Self describedAgentTrait{| TraitNode | string | | Attribute | string |
|
| Profiles | Agents profiles along with responsibilities.AgentProfile{| Name | string | | Responsibilities | [TraitResponsibility{| TraitNode | string | | Responsibility | string |
|
|
| Roles | User Roles assigned.UserRoleDto| OrganizationUnit | string | | Role | string | | Permission* | PermissionstringEnum:
[ Deny, Allow ] |
|