The LUCS Frontend (FE) is the main interaction point for Agents and Supervisors when handling daily calls. Every user can adapt FE to personal needs by using Widgets. Alternatively the frontend can be used as public wallboard without any login.

Related to this topic: 

Before you start

Frontend Access Preconditions

  • The Frontend (FE) component is installed on your LUCS server instance and the 'FECore' Service is running
  • Windows Internet Information Services (IIS) on your LUCS server instance needs to host the FE-Website. To find out which port is needed to access the FE, access your LUCS server and open Internet Information Services


    Determining the Port and URL to access FrontEnd

Browser Requirements

  • Internet Explorer 10/11 are supported, using the lastest Microsoft Edge Version is recommended.  (warning)  When using Internet Explorer 9 a correct behavior of the application is not guaranteed. Data will not update automatically, requiring manual reload of pages.
  • Google Chrome (the latest version).

Tips for using the Frontend

  • The Front End has a responsive user interface. It resizes itself depending on the type of device used (desktop computer monitor, laptop, tablet, smartphone screens), utilizing the available space while avoiding scroll bars as much as possible.
  • Due to this design,  labels may contain data, which is larger than the space available. In these cases the system shortens these labels by adding ‘…’ in the end of the label.  When you hover these labels with your mouse cursor, the system shows a hint with the full content of the label.

  • Your zoom level in the browser has a major impact on which elements you can see at a time. The use of CTRL+Mousewheel (or the "View" menu in most browsers) adjust this. We recommend 100% (Original) Zoom to avoid potential cutting off of elements.

Login

The LUCS Frontend is accessible by opening your browser with the configured instance-name and the port (see "Before you start" chapter above).

A login will be shown to you: 

(info) When walls have already been created, they can be accessed without a login. Read more about this in the "Frontend Features per user role" chapter below.

LUCS Frontend Login

The login permission is controlled via Role Based Access - RBAC by granting the ". Users which have been given Admin Group Permissions on Application Machines can always login as they are automatically given highest "System" privileges on the Frontend.

Frontend UI

After the login you will be presented with the Frontend UI, which consists of the main application menu (also referred to as sidebar or just menu) and the main page content area that changes depending on the sidebar selection.

App sidebar showing subentries

Frontend Features per User Role

The following table lists front end options available to the following roles. These access permissions can be configured by an Administrator using WebConfigurator by assigning Agent / Supervisor Roles to users.


Main Menu EntriesAvailable toDescription

Login

EVERYONE

Starting ‘Home’ item for every user. 

(info) Allows log for AD-Synced, O365-Tenant or LUCS internally defined users.

Home

EVERYONE 
Login

SYSADMIN SUPERVISORAGENT 
Personal Home Screen

The "Home" link has two functions: 

  • When logged out (Anonymous), a Login Screen is shown. 
  • When logged in The homepage consists of individually configured widgets

List of widget groups

Any logged in user, who created a specific widget group.

A list of personal widgets, managed in Frontend Widgets and Groups

Walls

EVERYONE

Provides a list of publicly shared walls. Consists of a submenu with the following entries:

  • Walls Overview
  • Wall Search field
  • List of available walls

(info) Also see: Managing Walls

Reporting

SYSADMINSUPERVISOR

Provides a list of Reporting options:

  • Overview
  • Service Overview
  • Customer Journey

(info) Access is granted via the Role Based Access - RBAC > Supervisor > "Reporting Portal" Role

Submenu Entries

Available to

Description

EVERYONE

Lists all publicly available walls. 

(info) Also see: Managing Walls

Widget Groups

(including Creation/Details)

SYSADMIN SUPERVISORAGENT

Located in the main application menu (sidebar)
(info) Also see: Frontend Widgets and Groups

Settings

SYSADMIN

Located in the main application menu (sidebar)
(info) Also see: Frontend Customization and Settings

Logger

SYSADMIN

Located in the main application menu (sidebar).
→ Logging Console

(question) Not visible? This feature is detached from RBAC and only visible to users of Administrator AD group.

Information

SYSADMIN SUPERVISORAGENT

Located in the main application menu (sidebar)
(info) Also see: Retrieving Usage and Support Information

Provides access to: 

  • Logged in user Info
  • Connection details
  • "About" LUCS frontend version

SYSADMIN SUPERVISORAGENT

Widget Settings

SYSADMIN SUPERVISORAGENT

Available when clicking on existing Widgets
(info) Also see: Widget Types and their various settings.

Agent Traits

SYSADMIN SUPERVISOR

Requires Agents (as part of service) to be listed in either: 
→ Agent States
or
→ Agent Dimension

Emergency Case

SYSADMIN SUPERVISOR

Emergency Cases are triggered on → Service Dimension Widget 

(tick) In order for this function to be available, the Emergency Case need to be assigned to a service.

(info) Emergency Cases are defined in WebConfigurator > Service > Emergency Cases 

Wall Creation/Editing

SYSADMIN

Wall Creation / Wall Details

(info) Visible to Administrators when → Managing Walls

LUCS Frontend elements availability based on user role

Related topics:

New to the frontend?

Need a hint on how to use the frontend? Check out our related Use Cases and follow their example:

Title UCID
Supervisor initiates Callback from Lost Task Widget UC  LUCS Application 023