The "info" menu entry on the sidebar informs Agents about their connection details and provides detailed 'Version' infos on the current version of LUCS Frontend installed (useful for identifying errors).
Support details can also be made available by local Administrators to provide Agents with direct means of contact in case of a system error.
Administrators and Supervisors will additionally be able to check on licence details and determine agent licence usage over the course of the last month.
Upon clicking the information menu (located in the settings within the app sidebar) the information pop-up is shown, containing several tabs:
- User (opened by default);
- Support (Frontend Customization and Settings) Precondition: Requires support-details to be configured within the
- Agent Usage Overview
The amount of tabs shown depends on the logged-in user role. Details on each tab (and it's availability) will be explained below.
The ‘User’ tab shows the information the currently logged-in user and contains the following controls:
The ‘Connection’ tab shows the information the currently logged-in user and contains the following controls:
A fully qualified domain name (FQDN). Server name under which the Frontend is running.
Network connection port
Protocol used for communication
Time since login (session time).
Precondition: Requires support-details to be configured within the Frontend Customization and Settings
Shows contact details for users seeking support in case of server or call-handling problems.
This field can be used to contain any kind of contact information and is not tied to a directory-user.
Provides licence details for the LUCS instance including the allowed components / endpoints, support level and duration.
The same information can be retrieved via the Webconfiguration > Licence Panel
Agent Usage Overview Tab
The ‘Agent Usage Overview’ page shows amount of concurrent users at the selected date and if the amount exceeded the license limitation (red line).
Provides version info about the frontend, browser compatibility.
Please note: This version does not reflect the installed LUCS server version, but just the Frontend Component.
For a full overview of all installed LUCS components, check the Configuration Home page.