Any identifier of the future task in any format. Can be used later to refer to the created task.
The Identifier of a Service this task is creating for:
Any representation of the client (who perform the call in to a call center) - sip, first name/last name or anything else
A list of preferred agents to be used first (for task assignment).
If provided as true - search for agent algorithm will use only "PreferredAgents" list.
Show request on Agent's side to "Accept" or "Decline" task (require agent to have AgentAssistant installed).
The timeout in seconds after which the agent will be put into a RONA state if not accepted or declined the task.