Description
Id*string($guid)

Internal User/Agent Id (Guid)

SipUristring

Valid SipUri for the user/agent

FirstNamestring

Self-described

LastNamestring

Self-described

OrganizationUnitNodeIdstring($guid)

OrganizationUnit this User/Agent belongs to (internal Id of OU - Guid)

Sidstring
Security identifier.
Samstring
SAM account name.
Upnstring
User principal name.
Emailstring

Self-described

IsSelectable*boolean

Agent's status - whether agent can be selected to work on tasks or not.

PresenceTokenstring

One of the next values:
OnThePhone, InAConference, InAMeeting, OutOfOffice, UrgentInterruptionsOnly, OffWork, InPresentation

PresenceStatestring

One of the next values:
Online, IdleOnline, Busy, IdleBusy, DoNotDisturb, BeRightBack, Away, Offline,

Capabilities{
description:

Identifies what capabilities agent has at the moment.

Im*boolean
Audio*boolean
Video*boolean
DesktopSharing*boolean
ConversationContext*boolean
}