Description
OrganizationUnitNodeIdstring($guid)

OrganizationUnit this User/Agent belongs to (internal Id of OU - Guid)

FirstNamestring

Self-described

LastNamestring

Self-described

Sidstring
Security identifier.
Samstring
SAM account name.
SipUristring

Valid SipUri for the user/agent

Upnstring
User principal name.
Emailstring

Self-described

AAConfigurationNamestring
Selected configuration of Agent Assistant.
NumberOfSimultaneousIminteger($int32)
Maximum IM tasks agent can handle at the same time.
ConversationAsServicestring
Enable Agent Assistance feature to allow agent to impersonate from service in communications.Enum:
[ NoConversations, InternalConversations, ExternalConversations, AllConversations ]
IsBusySelectableboolean

If enabled, Agent in such state (Busy) will be treated as OnLine and available for the new tasks.

IsBusyInAMeetingSelectableboolean

If enabled, Agent in such state (BusyInAMeeting) will be treated as OnLine and available for the new tasks.

ShowAwayAsOfflineboolean

Agent in ‘Away’ state is considered as ‘Offline’.

BusyOnBusyInACallEnabledboolean

‘BusyOnBusy’ feature makes it possible for administrators to easily enable or disable agents for secondary call suppression.

CanLoginToRecordingManagerboolean

Allows to login to a third-party service to listen to recordings.

RecordingTypestring
Enables recording based on selected type.Enum:
[ NoRecording, Full, OnDemand ]
RetargetTypestring
Type of conversations to retarget.Enum:
[ NoRetarget, AvCallsOnly, AllConversations ]
RetargetSourcestring
Restrict redirection to only this type of calls.Enum:
[ RedirectPSTNCallsOnly, RedirectAllConversations, RedirectPSTNAndFederation, RedirectNonAgentsOnly ]
RetargetTostring

Service the conversation will be redirected to.
It could be the internal Service Id (Guid) or Service's SipUri

RetargetPrivateNumberboolean

If enabled, even calls to Agent's private number will be retargeted.

RetargetOnlyIfInDutyProfileboolean
Self described.
DefaultProfilestring
Self described
Traits
Self describedAgentTrait{
TraitNodestring
Attributestring
ProfilesAgents profiles along with responsibilities.AgentProfile{
Namestring
Responsibilities[TraitResponsibility{
TraitNodestring
Responsibilitystring
}]
RolesUser Roles assigned.UserRoleDto
OrganizationUnitstring
Rolestring
Permission*PermissionstringEnum:
[ Deny, Allow ]