Description
OrganizationUnitNodeIdstring($guid)

OrganizationUnit this User/Agent belongs to (internal Id of OU - Guid)

AAConfigurationNamestring
title: String

Selected configuration of Agent Assistant. Provide null to clean the value.
NumberOfSimultaneousIminteger($int32)
Maximum IM tasks agent can handle at the same time.
ConversationAsAServicestring
Enable Agent Assistance feature to allow agent to impersonate from service in communications.Enum:
[ NoConversations, InternalConversations, ExternalConversations, AllConversations ]
AgentInLyncStateBusyIsboolean
title: Boolean

Enable Agent Assistance feature to allow agent to impersonate from service in communications.
AgentInLyncStateBusyInAMeetingIsboolean
title: Boolean

If enabled, Agent in such state (Busy) will be treated as OnLine and available for the new tasks.

ShowAwayAsOfflineboolean

Agent in ‘Away’ state is considered as ‘Offline’.

BusyOnBusyInACallEnabledboolean

‘BusyOnBusy’ feature makes it possible for administrators to easily enable or disable agents for secondary call suppression.

CanLoginToRecordingManagerboolean
title: Boolean

Allows to login to a third-party service to listen to recordings.

RecordingTypestring
title: VerbaRecordingType

Enables recording based on selected type.Enum:
[ Full, NoRecording, OnDemand ]
RetargetTypestring
Type of conversations to retarget.Enum:
[ NoRetarget, AvCallsOnly, AllConversations ]
RetargetSourceFilterstring
title: RedirectSource

Restrict redirection to only this type of calls.Enum:
[ RedirectPSTNCallsOnly, RedirectAllConversations, RedirectPSTNAndFederation, RedirectNonAgentsOnly ]
RetargetRequestTargetstring
title: String

Service the conversation will be redirected to.
It could be the internal Service Id (Guid) or Service's SipUri.
Alias - RetargetTo

RetargetPrivateNumberboolean

If enabled, even calls to Agent's private number will be retargeted.

RetargetOnlyIfInDutyProfileboolean
Self described.
DefaultProfilestring
Self described
Traits[
Self describedAgentTrait{
TraitNodestring
Attributestring
}]
Profiles[
Agents profiles along with responsibilities.AgentProfile{
Namestring
Responsibilities[TraitResponsibility{
TraitNodestring
Responsibilitystring
}]
}]
Roles[
User Roles assigned.UserRoleDto{
OrganizationUnitstring
Rolestring
Permission*PermissionstringEnum:
[ Deny, Allow ]
}]