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- Dashboard Supervision
- Role-based Access Concept (RBAC)
- Introduction to Nimbus
- Installation Prerequisites
- Call Handling
- Distribution Types
- Nimbus Power BI Template Overview
- Use Case - Setting Up Interact
- Task Queue and Distribution
- Duty States
- Use Case - Creating a Call Workflow
- Dashboard Widget Properties
- Extension Service Settings
- Queue Activities
- User Administration
- Address Books
- Service Settings
- Use Case - Adding External Address Books via Power Automate
- Workflow Templates
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