Related chapters:
Also see:
Components
The LUCS application consists of several parts that run and should be installed on specific machines:
Machine App. Part | SfB-FE Server | Application Server | Second+ Application Server | Machine of the agent |
---|
AA (Agent Assistant) |
|
|
| +
|
---|
AC (Agent Control) active-active service type |
| +
| +
|
|
---|
AM (Agent Manager) active-passive service type |
| +
| +
|
|
---|
API (Application Programming Interface) |
| +
| +
|
|
---|
CI (Calendar Integration) active-active service type |
| +
| +
|
|
---|
CIC (Customer Infrastructure Connector) active-passive service type |
| +
| +
|
|
---|
CR (Conversation Recording) active-active service type |
| +
| +
|
|
---|
FE (Front End) |
| +
|
|
|
---|
ICH (Interactive Conversation Handler) active-active service type |
| +
| +
|
|
---|
LC (LUCS Configurator) |
| +
| +
|
|
---|
LM (FE Core) (LUCS Monitor) active-passive service type |
| +
| +
|
|
---|
MM (Mail Manager) active-passive service type |
| +
| +
|
|
---|
MM Client (Mail Manager Client) |
| +
| +
|
|
---|
SMD (Sip Message Dispatcher) active-active service type | +
|
|
|
|
---|
PS (Persistence Service) active-passive service type |
| +
| +
|
|
---|
Database Updater |
| +
|
|
|
---|
Web Configurator (Web based Configurator) |
| + | + |
|
---|