The AC service is a SfB application, which is responsible for tracking the agent’s SfB state. In addition, this component sets the agent’s RONA state if required. It’s an active – passive component (presence tracking is active – active) and should be installed on all LUCS machines.

Installation

  1. Run the LUCS.AC.Setup.msi
  2. On the Luware-LUCS-AC Configuration Settings screen of the setup pay attention to fill the
    1. Instance Name
    2. Port number
    3. SfB Server Version
    4. Configure Certificate Security

  3. For security reason LUCS provides possibility to use certificate-based encryption and verification during the components communication. To configure certificate based authentication, select ‘Configure Certificate Security’ check box and press ‘Next’ button to open a page with server certificate settings.

    Example of filled Luware-LUCS- AC Configuration Settings screen

  4. If ‘Configure Certificate Security’ check box was set to true, configure the client and server certificate settings as the next steps. The client settings specify which settings AC will use while connecting to PS. The server settings are used to validate another services when they try to connect to AC.

    Example of filled Luware-LUCS-AC Server Certificate Settings screen
SettingsDescriptionValue
ModeTransfer security modes offered by WCF to ensure a secured communication between a client and a server.None : This mode ensures that no security is applied while communication between server and client.

Transport: As the name suggests, it is concerned with security of communication between a client and a service over a network protocol. It guarantees the confidentiality and integrity of messages at transport level since transport security secures the entire communication channel.


Validation ModeThe mode that specifies how incoming certificate is validated and how trust is determined .None: In this mode no validation is perfomed.

ChainTrust: : In this mode WCF simply validates the certificate against the issuer of a certificate known as a root authority (the expiration time is checked too).

PeerTrust: In this mode WCF simply checks if the incoming certificate is installed in the Trusted People folder in the certificate store (the expiration time is checked too).

PeerOrChainTrust: Mixed mode.

Is DedicatedThe flag that defins which certificate is used for encryption.False: Encryption is done with default certificate. It means that certificate with the hostname of the machinefrom the Personal Store is used on server side.

True: Encryption is done with a dedicated certificate. It means there is  possibility to configure identifier (thumbprint) of the certificate.

ThumbprintThe thumbprint is a hash value computed over the complete certificate, which includes all its fields, including the signature.



→  See Prepare Certificate Thumbprint


Note: The system reports all errors related to  connection or certificate issues to a log file ‘C:\Program Files\Luware AG\LUCS-AC\log \connectionIssues.log’.

  • Open Services and start the installed service.
  • Check that service is successfully started without any errors in Event Viewer or in the log file

c:\Program Files\Luware AG\LUCS-AC\log\regularLog.txt

Configuration

You can set up this service in WebConfigurator application:

  • Open Topology -> Components (Server)

  • Add AC component as it is shown in the example (select the AC Server Type, System Instance, Activity Order and fill the service’s Settings according to the table below):

    WebConfigurator - AC Component Configuration
    Key Description
    ConnectionLivenessIntervalEnter the interval time in seconds between the keep alive pings.
    ConnectionLivenessTimeoutEnter the amount of seconds how long the component will wait for a keep alive response.
    ConnectionReconnectIntervalEnter the amount of seconds between the retries to reestablish the connection to the service.
    MaxRetryDeprecated: Will be removed in future releases.
    MessageTimeoutDeprecated: Will be removed in future releases.
    ReconnectTimeoutEnter the amount of seconds after that the service will be reconnected.