AM - Agent Manager
The AM service is an active – passive component and is responsible for the agent and direct call tracking. This service has to be installed on all LUCS server machines.
Installation
- Run the LUCS.AM.Setup.msi
- On the Luware-LUCS-AM Configuration Settings screen of the setup pay attention to fill the
- Instance Name
- Port number
- Configure Certificate Security
For security reason LUCS provides possibility to use certificate-based encryption and verification during the components communication. To configure certificate based authentication, select ‘Configure Certificate Security’ check box and press ‘Next’ button to open a page with server certificate settings.
If ‘Configure Certificate Security’ check box was set to true, configure the server and client certificate settings as the next step. The client settings specify which settings AM will use while connecting to PS. The server settings are used to validate another services when they try to connect to AM.
| Settings | Description | Value |
|---|---|---|
| Mode | Transfer security modes offered by WCF to ensure a secured communication between a client and a server. | None : This mode ensures that no security is applied while communication between server and client. Transport: As the name suggests, it is concerned with security of communication between a client and a service over a network protocol. It guarantees the confidentiality and integrity of messages at transport level since transport security secures the entire communication channel. |
| Validation Mode | The mode that specifies how incoming certificate is validated and how trust is determined . | None: In this mode no validation is perfomed. ChainTrust: : In this mode WCF simply validates the certificate against the issuer of a certificate known as a root authority (the expiration time is checked too). PeerTrust: In this mode WCF simply checks if the incoming certificate is installed in the Trusted People folder in the certificate store (the expiration time is checked too). PeerOrChainTrust: Mixed mode. |
| Is Dedicated | The flag that defins which certificate is used for encryption. | False: Encryption is done with default certificate. It means that certificate with the hostname of the machinefrom the Personal Store is used on server side. True : Encryption is done with a dedicated certificate. It means there is possibility to configure identifier (thumbprint) of the certificate. |
| Thumbprint | The thumbprint is a hash value computed over the complete certificate, which includes all its fields, including the signature. | → See Prepare Certificate Thumbprint |
Note: The system reports all errors related to connection or certificate issues to a log file ‘C:\Program Files\Luware AG\LUCS-AM\log\connectionIssues.log’.
- Open Services and start the installed service.
- Check that service is successfully started without any errors in Event Viewer or in the log file
c:\Program Files\Luware AG\LUCS-AM\log\regularLog.txt
Configuration
In the WebConfigurator application:
- Open -> Topology -> Components
Add AM component as it is shown in the example (select the AM Server Type, System Instance, Activity Order and fill the service’s Settings according to the table below):
WebConfigurator - AM Component Configuration