The FE Setup installs LUCS FE to the IIS and FE Core to the Services.

IMPORTANT WHEN UPGRADING:  FE Core used to be called LM (LUCS Manager) and still uses the LM configuration data defined in Webconfigurator / LUCS Configurator.

(warning) Even with FE installed, do not remove the LM configuration from the Component Topology.



Installation

Execute the following installation steps:

  1. Run the installation wizard.

  2. On the opened ‘Welcome’ screen: Click Next. 

    The LUCS – Frontend setup wizard

  3. On the opened ‘Destination Folder’ screen:

    1. Enter the input path, where LUCS Frontend should be installed.

    2. Click Next.

  4. On the opened ‘Configuration settings’ screen:

    1. Enter the settings according to your setup. An example is shown in the table below.

      Example of filled Luware-LUCS-FE Configuration Settings screen

      When using Reporting Portal

      When using the Reporting Portal both ReportingMdxConnectionString and ReportingSqlConnectionString must be configured.

      (warning) If one of the strings is not configured, it may result in several issues, e.g. Service Overview page works using the ReportingMdxConnectionString, but the information, when the last integration job has run is only available, if ReportingSqlConnectionString is configured.

      The LUCS front end installation wizard settings are explained in the table below:

      Key in LUCS Configurator

      How to get the value

      Instance Name

      Enter the server instance name


      The setting is stored in: C:\Program Files\Luware AG\LUCS-FE\AppSettings.config as

      <add key=‘InstanzName’ value=‘BROWN’/>

      Port Number

      Enter the server port number


      The setting is stored in: C:\Program Files\Luware AG\LUCS-FE\AppSettings.config as

      <add key=‘PortNumberToAdd’ value=‘4000’/>

      Site Port Number

      Enter the site port number. The port number 80 is recommended for http and 443 for https. The used site port number should be not used by other sites


      The setting is stored in: IIS (Internet information services).

      Security Protocol

      Choose the security protocol between http and https


      The setting is stored in: IIS (Internet information services).

      System Administrator Group

      Enter the Distinguished name value of the System Administrator Group from Active Directory


      In the following format without spaces:

      CN=GroupName,OU=OrganizationalUnitName,OU=OrganizationalUnitName,

      DC=DomainComponent,DC=DomainComponent


      The setting is stored in: C:\Program Files\Luware AG\LUCS-FE\AppSettings.config as

      <add key=‘SystemAdministratorGroup’ value=‘CN=LUCS2,OU=lucs2,OU=Development,DC=dev,DC=local’/>

      User Domain

      If the ‘User Domain’ field is empty:

      • If user enters his login on FE without domain → the system uses the domain, where FE is installed.
      • If user enters his login on FE with a domain → the system uses the entered by the user domain.

      If the ‘User Domain’ field is filled:

      • If user enters his login on FE without domain → the system uses the domain from the ‘User Domain’ field.
      • If user enters his login on FE with a domain,→ the system uses the entered by the user domain.


      The setting is stored in: C:\Program Files\Luware AG\LUCS-FE\AppSettings.config as

      <add key=‘UserDomain’ value=‘dev.local’/>

      Disable Windows Authentication

      If the check box is ‘true’,  windows credentials are not applied automatically and user will be redirected to Login page.

      (lightbulb) By default is set to ‘false’.

      (info) Refer to Configure FE for Anonymous Access > "Client Certificate" chapters if you want to use this feature.

      Hide Dash Skills

      If the check box is ‘true’, the front end


      – does not show the Trait Row, if agent has a dash in the skill (TraitAttributeInstance)

      – does not give the possibility to set the TraitAttributeInstance to ‘-‘

      – does not show the tab at all, if agent does not have any trait for a ‘Tab’


      If the check box is ‘false’, the front end

      – shows the Trait Row, if agent has a dash in the skill (TraitAttributeInstance)

      – gives the possibility to set the TraitAttributeInstance to ‘-‘ (it makes the trait attribute off)

      – shows the tab at all, if agent does not have any trait for a ‘Tab’


      The setting is stored in: C:\Program Files\Luware AG\LUCS-FE\AppSettings.config as

      <add key=‘HideDashSkills’ value=‘false’/>

      Configure Certificate Security

      If the check box is ‘true’  the certificate settings has to be defined during the installation:

      • server settings specify which settings other services will use while connecting to FE and FE Core

      • client settings specify which settings FE and FE Core will use while connecting to PS

      (info) Note: The system reports all errors related to  connection or certificate issues to a log file ‘C:\Program Files\Luware AG\LUCS-ICH\log\connectionIssues.log’.

      Reporting SQL Connection String

      Enter the connection string to the database where reporting data is saved. Filling of this field is obligatorily for using the Reporting Portal.

      For using the Reporting Portal both ReportingMdxConnectionString and ReportingSqlConnectionString must be configured. If one of the strings is not configured, it may result in several issues, for example: the "Service Overview" page works using the ReportingMdxConnectionString, but the information about the last successful integration job is only available if ReportingSqlConnectionString is configured.

  5. On the opened ‘Ready to install’ screen,  click Install.

  6. If User Account Control pop-up appears, click Yes.

    The User Account Control pop-up

  7. Wait until the installation is finished.


  8. Click Finish.


Follow-Up Steps

At this point you may want to: 

Optionally: Want to make the Frontend accessible anonymously or certificate-based? → Read our Optional FE Access Scenarios