'Call as' Functionality

If configured you may have the option to call as a service. When selected your outbound calls will look like they come from the service (using the Contact Center's SIP Address or Tel Number) instead of your own contact information. This option is only seen if you have the correct traits/responsibilities for the respective service. This setting lasts until you reset it manually or restart the Agent Assistant or Lync/SfB Client

If you wish to keep the "Call as" service selection even after restart of the Agent Assistant or Lync/SfB Client you can select the "Save last Service Selection" option in the Agent Assistant Settings.

'Mail as' Functionality

If configured you may have the option to send an email as a service. When selected, your emails will look like they come from the service (using the Contact Center's email address) instead of your own contact information. This option is only seen if you have the correct traits/responsibilities for the respective service. This setting lasts until you reset it manually or restart the Agent Assistant/Skype Client.