The ‘Inbound Service Statistics Today Column Chart’ shows current-day service statistics as a column chart.
Using the widget, a supervisor can see the progression of the lost and accepted calls during a day, consider trends and react accordingly.
Default Widget Controls:
Setting | Details |
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Default Information | By default the first defined service is displayed for users with Supervisor permissions |
Time Interval | The Time Interval displayed can be changed via the ‘Properties’ panel of the corresponding widget ‘Settings’ pop-up. |
Update Interval | 30 seconds |
Configurable ‘Inbound Service Statistic Today Column Chart’ widget settings:
Control Name | Description |
Y-Axis | Number of conversations |
X-Axis | Time of today with division of 15 minutes.  Displays values from 7 am to 7 pm. If there is data from earlier or later time point, the x-axis extends.
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Chart data | The chart data displays the conversations as columns for each 15 min. - Green color is used for accepted conversations.
- Red color is used for lost conversations.
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