Import and Export of Workflow Elements

Goal: Exchange of Workflows between same and different machines
Complexity: Medium

Preconditions:

A Workflow structure ‘Check Presence State’ with the following activities exists on machine 1:

Accept Call
Check Presence State
Busy Announcement
Virtual Transfer
Voicemail Announcement,
Conversation Recording
Ask for agent
Connect
Disconnect

Related Chapters: Workflow Structures (Import and Export chapter)

Scenario 1: Export / Import of workflow structures between same and different machines

#

WHERE

USER ACTION

RESULTS / SYSTEM REACTION

1

Lucs- Configurator -> Workflow Structure tab

(Source Machine)

Open the source workflow structure on Machine 1 and select your desired source structure.

Press the 'Export’ button

The workflow is opened in detail view

A json file with the workflow name is saved.

2

Lucs- Configurator -> Workflow Structure tab

(Target Machine)

Copy the workflow structure over to Machine 2 and

Press the 'Import’ button and select the json file

File dialogue is opened

The file is imported and

→ The workflow name is added to the target machine.

3

Lucs- Configurator -> Workflow Structure tab

(Source Machine)

Identical File:

Repeat steps 1 and 2 but export / import the json file on the same machine.

→ An error will appear that the workflow structure already exists on the same machine.

No workflow structure will be imported.

4

Lucs- Configurator -> Workflow Structure tab

(Source Machine)

Modified File:

Repeat steps 1 and 2 but rename the file between export and import

Also try to modify the file name inside in between export and import

File name changes will not work:

→ An error will appear that the workflow structure already exists on the same machine.

→ An error will appear that the workflow structure has been modified.

In both cases, no workflow structure will be imported.

Scenario 2: Export / Import of Instance where Structure does not exist

Preconditions:

Workflow Structure ‘Check Presence State’ exists on machine 1
Workflow Structure ‘Check Presence State’ doesn’t exist on machine 2
Workflow Instance ‘Check Presence State’ was created from Workflow Structure ‘Check Presence State’
Workflow Instance ‘Check Presence State’ with the following activities exists on machine 1:
- Accept Call
- Check Presence State
- Busy Announcement : Placeholders are used
- Virtual Transfer : Custom parameter is used
- Voicemail Announcement : text is used
- Conversation Recording
- Ask for agent
- Connect : Placeholders are used
- Disconnect

Related Chapters: Workflow Structures (Import and Export chapter)

#	WHERE	USER ACTION	RESULTS / SYSTEM REACTION
1	Lucs- Configurator -> Workflow Instance tab (Source Machine)	On machine 1 select ‘Check Presence State’ instance. Press ‘Export’ button and save a json file	WF instance File is exported
2	Lucs- Configurator -> Workflow Instance tab (Target Machine)	Open LUCS- Configurator -> Workflow Instance tab on machine 2 Press ‘Import’ button and select the instance json file	Warning message that there is no structure appears. → No instance is imported
3	Lucs- Configurator -> Workflow Structure tab (Source Machine)	Export the WF structure 'Check Presence State' from source machine Import to target machine.	Workflow structure is now imported on target machine.
4	Lucs- Configurator -> Workflow Instance tab (Target Machine)	Create and inspect an empty instance 'Check Presence State’ on target machine 2.	Empty instance of structure is present on target machine 2
5	Lucs- Configurator -> Workflow Instance tab (Target Machine)	Open LUCS- Configurator -> Workflow Instance tab on machine 2 Press ‘Import’ button and select the instance json file which was exported from Step 1. Import the instance to target machine.	Workflow Instance ‘Check Presence State _2019_09_10 04:34:43’ with the following activities exists on machine 1: Accept Call Check Presence State Busy Announcement Virtual Transfer Voicemail Announcement : text is used Conversation Recording Ask for agent Connect : Disconnect Note: Placeholders, Parameter were not copied from the machine 1, only empty activities.

_UCID

_{UC LUCS Application 020}