Mail Services are created similar to Adding a Call Service. Their configuration tabs however differs, as explained below.
General Information tab
Upon clicking the Mail service, 'General Information' tab is opened with the detailed service information:
'General Information' tab contains the following settings:
Unique Service name.
Shows all available organization units in the system.
Select preconfigured recording definition and mailbox which will send recorded messages. Works along with a specific workflow instance.
Opening Hours Box
Select a mailbox from which the calendar events will be used.
Select culture to define in which language the announcements will be made.
Skype for Business
Unique Service name that will be shown on SfB Client.
Service SIP URI.
Sets the SfB Tenant ID, under which the SfB Endpoint will be created or assigned. This will steer the availablity of the SfB Endpoint for the SfB Users.
You can retrieve the Tenant ID from your SfB backend Administrator
Select with which trusted application the service will work.
Default Presense State
Choose the default Lync state for the service. It will be used if nothing is selected for 'Direct Selectable', 'No One Available', 'In Time Available' fields.
Select the Lync state the service will have if at least one agent from the first distribution group is selectable.
No One Available
Select Lync state the service will have if all agents are offline.
In Time Selectable
Select Lync state the service will have if all agents from the first distribution group are busy or away.
URL of the picture that will be shown in SfB client.
Preview of the picture.