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- Skills and Responsibilities
- Nimbus Glossary
- User Administration
- Distribution Policies
- Call Handling
- Nimbus Power BI Template Overview
- Dashboard Supervision
- My Services
- Use Case - Setting Up a Contact Center
- Responsibility Profiles
- Duty States
- Task Queue and Distribution
- Use Case - Set Preferred Agent from CRM
- Dashboard Widget Properties
- Personal Dashboards
- Non Personal Dashboards
- Assistant
- User States
- Opening Hours
- Skills User Settings
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