Widget Types
Below is a complete list of Frontend Widgets and Groups. They can be added either via the personal home page, personalized widget groups or on public walls. See the "availability" matrix below to see which user role can see.
Both Supervisors and Agents see the same widget titles listed below. However, only Supervisors have access to certain functionality. → See Widget Actions for more details.
Widget Availability per Role
The following widgets are available in Front End to the respective views and their related user roles.
| Widget (Sorted by name) | Agent Home | Supervisor Home | Public Walls (Created by Admininstrator) | |
|---|---|---|---|---|
| 1 | Agent Dimension | x | x | |
| 2 | Agent Performance | x | x | x |
| 3 | Agent States | x | x | x |
| 4 | Best Ranking Inbound Services | x | x | |
| 5 | Callback Tasks | x | ||
| 6 | Distribution Group Status | x | x | |
| 7 | Historical Inbound Agent Sessions | x | x | |
| 8 | Historical Inbound Service Sessions | x | ||
| 9 | Inbound Service SLA Reachability Bar Chart | x | ||
| 10 | Inbound Service Statistics | x | x | |
| 11 | Inbound Service Statistics 15' Bar Chart | x | x | |
| 12 | Inbound Service Statistics 00:00 Bar Chart | x | x | |
| 13 | Inbound Service Statistics Today Column Chart | x | x | |
| 14 | Live Agent Sessions | x | x | |
| 15 | Live Service Sessions | x | ||
| 16 | Lost Tasks | x | x | |
| 17 | Organization Unit Inbound Service Statistics | x | x | |
| 18 | Organization Unit Service KPI | x | x | |
| 19 | Service Dimension | x | ||
| 20 | Service KPI | x | x | |
| 21 | Service State (graphical) | x | x | |
| 22 | Service States | x | x | |
| 23 | Worst Ranking Inbound Services | x | x |