The ‘Callback Tasks’ widget shows all the current incomplete callback sessions in the contact center.
‘Callback Tasks’ widget
‘Callback Tasks’ WidgetThe widget has the following controls:
Control Name | Description |
Target | Sip address of a customer. |
State | State of callback tasks: - – Pending – session is created
- – In Queue – the callback is in the queue to be answered, the search of an agent is started
- – Processing – the callback task has been accepted by an agent, and the outbound dialout to the customer has been made
- – Terminated – the callback is done and the parties are hanging up
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Due Date | The planned date and time of the Callback.  Uses local time and Time Format that has been set by currently logged in user.
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Service | Service Name. |
Retries Count | The number of attempts made to reach this customer. |
Creator | The creator of callback task is listed here: - Workflow Activity (when created as part of a workflow item: callback task)
- Supervisor Name (when )
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