POST search callbacks
Purpose: Flexible API to search through the Callbacks in the system by different criteria. Post the empty object "{}" to get all of them.
Most important parameters that are returned:
- All parameters provided during Callback request creation
- State of callback tasks:
- Pending – session is created
- In Queue – the callback is in the queue to be answered, the search of an agent is started
- Processing – the callback task has been accepted by an agent, and the outbound dial-out to the customer has been made
- Terminated – the callback is done and the parties are hanging up
- Creator which identifies the way callback was created. "Luware.API", "WebService" (if created on LUCS FE), "WfActivity" (if created through workflow)
- Initiator which in case the Creator is "WebService" will contain the name of the Supervisor who created this callback task and otherwise contains "WF Activity" or "Luware.API"
- LeftInQueueTimeInSeconds: Current value how long the task was left in queue
| Request URI | /v1.0/callbacks/search |
Method | POST |
| Parameters | Description |
|---|---|
search * (body) | Check the SearchCallbackRequest type for available options. |
| Example |
CODE
|
Responses
| Code | Description / Example |
|---|---|
| 200 |
CODE
|
| 500 |
CODE
|