Once you're done with preparation it's time to install all necessary LUCS components. 

(info) All of the following components are meant for a "Server" side installation. Client specific components such as Agent Assistant are not covered here. 

Related chapters: 

Base Components

These components must be installed on your server machine:

  • Luware-LUCS-AC (Agent Controller)
  • Luware-LUCS-AM (Agent Manager)
  • Luware-LUCS-CIC (Customer Infrastructure Connector)
  • Luware-LUCS-ICH (Interactive Conversation Handler)
  • Luware-LUCS-PS (Persistence Service)
  • Luware-LUCS-SMD (SIP Message Dispatcher) – the SMD component is installed on the Lync server machine
  • Luware-LUCS-LC (LUCS Configurator)

Optional Components

These components can be installed if you want to use the following features:

  • Luware-LUCS-API (Application program interface)
  • Luware-LUCS-CI (Calendar Integration)
  • Luware-LUCS-CR (Conversation Recording)
  • Luware-LUCS-FE (Frontend of the Web Application). This consists of two separate setup files:
    • FE (Frontend): installs LUCS-FE to IIS and FE-Core.Winservices to Services.
    • DFE (Dashboard Frontend): installs LUCS-Dashboard to IIS and FE-Core.Winservices to Services.

      The Dashboard is still an experimental feature which will gradually replace the existing Frontend. Both applications and services can be installed simultaneously but need different ports for IIS to run in parallel. Advantages of the Dashboard are: 

      • Leaner interface, easier to modify and manage
        • Dashboards can be public or personal
        • Dashboards are always assigned to an Organization Unit
      • Dashboards have a owner (creator) which can: 
        • Set public (no login required)
        • Change all Properties
        • Can delete
      • Optional Support for Power-BI Reporting
         This requires a BI-Pro account and shared URL. (info) Refer to: Managing BI User and Data access.

  • Luware-LUCS-MM (Mail Manager) - for handling Exchange and O365 Mailboxes and for using Mail Services. 
  • Luware-LUCS-MMClient (Silverlight Application for post calls, allows E-Mail handling in SfB)

The general installation rules and some service installation specifics are described below.


Infos to prepare

During the Installation, it is necessary to specify the following values:

  • Instance Name (If LUCS and TM products are installed on machine use different Instance Names)
  • Port Number
  • Lync Server Version (for Luware-LUCS-CIC only)
  • Site Port Number (for Luware-LUCS-FE and Luware-LUCS-API)
  • Role (for Luware-LUCS-Configurator only)
  • Web Site Name and Web Site Port Number (for Luware-LUCS-MMClient only)
  • Optional: Retrieve existing certificate thumbprints for the installers. 

During installation, the port number field does not refer to an explicit port directly. It will add this number to the default port number. For example, if you use 1000 for PS (default port = 19400), the port used would be 20400. For a full list of default ports, check the network configuration page.

Destination Folder:

By default, LUCS will be installed into: C:\Program Files\Luware AG. 
(info) The installation path can be changed to using ‘Browse’ button.

(info) During AC, ICH, CR, MM, SMD and CIC components installation, you need to specify Lync/Skype Server version and select appropriate options. ‘Skype for Business‘  option is the default.


Once the Environment Preparation have been met the installation can start. Refer to the subchapters to learn about and configure each component.