4o’4!
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- User Administration
- Frontend Portal Overview
- Installation Prerequisites
- License Management
- Service Settings
- Service Administration
- User Role (RBAC) Matrix
- Use Case - Setting Up a Contact Center
- Personal Dashboards
- Call Handling
- Duty States
- General User Settings
- General Service Settings
- License Downgrade
- Use Case - Filtering Attendant Contact Search via MS Graph
- Task Queue and Distribution
- Nimbus Installation
- Nimbus Glossary
- Agent Service Settings
- Responsibility Profiles
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