Using AA Startup Application Modules

Goal: Perform various AA actions with external applications as calls occur
Complexity: Low
Preconditions:

A ‘Support Service’ service (example name) exists in the system and is available in S4B
The Configuration is set as described in either scenario step 1 below.
Agent is logged in and Available for ‘Support Service’
AA is running

Using "Web Get Request"

#	WHERE	USER ACTION	RESULTS / SYSTEM REACTION
1	Webconfigurator > Agents > Startup Application > Type	Web Get Request startup application is configured for service with the following url: http://<IP adrdress>:8088/v1.0/services/count, StartType: OnAnswerCall is selected	Settings are configured
2	SfB External	Customer Calls to "Support Service"	Service is called
3	SfB Internal / Local Agent Machine with AA	Agent Accepts call	The web request is executed on "call accepted" AA log contains the details and result of the web request execution

#	WHERE	USER ACTION	RESULTS / SYSTEM REACTION
1	Webconfigurator > Agents > Startup Application > Type	KSD startup application is configured for service with valid User and Password values provided, StartType: OnRing is selected	Settings are configured
2	SfB External	Customer Calls to "Support Service"	Service is called
3	SfB Internal / Local Agent Machine with AA	Agent Accepts call	KSD module is started on call ringed AA log contains the detailed information about "KSD module start"

_UCID

_{UC LUCS Application 018}