We are proud to announce the release of LUCS 3.5 with a huge set of new features and UI improvements.
- Dashboard UI refresh with many changes and improvements
- Customer Journey now available in the Dashboard Main Menu
- Agent Supervision (Beta)*
- Session Supervision (Beta)*
- Supervision for "Conversation as" and Callback (Outbound)
- Service Groups - Custom Filters across multiple OU
- KPI Filters with threshold criteria
- API Changes
- ...and many other quality of life improvements!
*Beta features still in active development. Bear with us and / or provide Feedback as we iron out the last issues.