We are proud to announce the release of LUCS 3.5 with a huge set of new features and UI improvements.

Highlights include:

  • Dashboard UI refresh with many changes and improvements
  • Customer Journey now available in the Dashboard Main Menu
  • Agent Supervision (Beta)*
  • Session Supervision (Beta)*
  • Supervision for "Conversation as" and Callback (Outbound)
  • Service Groups - Custom Filters across multiple OU
  • KPI Filters with threshold criteria
  • API Changes
  • ...and many other quality of life improvements!

*Beta features still in active development. Bear with us and / or provide Feedback as we iron out the last issues.

Refer to the latest Release Notes for a full walk-through on all new features.