Use Cases in this section focus on daily use of LUCS (with configuration efforts mainly done by Supervisors).

Below is a list of existing Use Cases:

Title UCID
Create and open Zendesk Ticket in AA UC LUCS Application 042
External Web Requests in Workflow Instances UC LUCS Application 033
ServiceID as Parameter in External Web Requests UC LUCS Application 040
Switch between Audio-File and TTS via placeholder UC LUCS Application 037
Workflow with Verba GDPR step UC LUCS Application 036
Defining and using Conversation Context for Mail Services UC LUCS Application 031
Enable Secure WCF Communication between AM and AA UC LUCS Application 039
Use external DB content for Routing UC LUCS Application 035
Callback Request Workflow UC LUCS Application 024
Import and Export of Workflow Elements UC LUCS Application 020
Configure Workflow Switch Functionality UC LUCS Application 014