LUCS Configuration Current: Administration and Provisioning Use Cases Administration and Provisioning Use Cases Use Cases in this section focus on daily use of LUCS (with configuration efforts mainly done by Supervisors).Below is a list of existing Use Cases: Title UCID Create and open Zendesk Ticket in AA UC LUCS Application 042 External Web Requests in Workflow Instances UC LUCS Application 033 ServiceID as Parameter in External Web Requests UC LUCS Application 040 Switch between Audio-File and TTS via placeholder UC LUCS Application 037 Workflow with Verba GDPR step UC LUCS Application 036 Defining and using Conversation Context for Mail Services UC LUCS Application 031 Enable Secure WCF Communication between AM and AA UC LUCS Application 039 Use external DB content for Routing UC LUCS Application 035 Callback Request Workflow UC LUCS Application 024 Import and Export of Workflow Elements UC LUCS Application 020 Configure Workflow Switch Functionality UC LUCS Application 014 ×