Goal: Set up secure WCF communication channel between AM and AA
Complexity: Medium
Preconditions:

Related Chapters: 

Configuration

#WHEREUSER ACTIONRESULTS / SYSTEM REACTION
1Agent Assistant Application Config

Head to your Agent Assistant installation directory. Default is: 

C:\Program Files (x86)\Luware AG\LUCS - Agent Assistant
CODE

Locate and open the "Stratus AA Application exe.config" file and open it in a text editor.


Config file is opened.
2Agent Assistant Application Config

Locate the entry "SecureChannel" and set the value to "True"

Secure WCF Channel Setting
Settings Dialogue is closed. 
3Agent Manager Application Config

(tick) Ensure to have your Certificate Thumbprint value copy and paste-ready

Head to your Agent Manager installation directory. Default is: 

C:\Program Files\Luware AG\LUCS-AM\
CODE

Locate and open the "Stratus AA Application exe.config" file and open it in a text editor.



4Agent Manager Application Config

In AM config file fill in AgentServiceCertificateThumbprint key with the appropriate value.

AM Certificate Thumbprint Value


Usage and Run Scenarios

(tick) Precondition: Certificate is installed → See "Configuration" chapter above.

#WHEREUSER ACTIONRESULTS / SYSTEM REACTION
1AM and AA configured correctly
  • AA: SecureChannel key is set to "True"
  • AM: Channel Key is configured
  • User starts AM and AA and inspects connection behavior
Successful connection between AA and AM
2AM configured incorrectly
  • AA: SecureChannel key is set to "True"
  • AM: Channel Key is was left empty
  • User starts AM and AA and inspects connection behavior
  • Connection is aborted
  • aa-ServiceClientLog located under 
C:\Program Files (x86)\Luware AG\LUCS - Agent Assistant\Log
CODE

indicates an error:

“security enabled on the client and not on the server”
CODE
3AA configured incorrectly
  • AA: SecureChannel key is set to "False"
  • AM: Channel Key is configured
  • User starts AM and AA and inspects connection behavior
  • Connection is aborted
  • aa-ServiceClientLog located under 
C:\Program Files (x86)\Luware AG\LUCS - Agent Assistant\Log
CODE

indicates an error record.



UCIDUC  LUCS Application 039