LUCS Configuration Call and Mail Services Current: Common Service Settings Common Service Settings This chapter lists reusable data entities and settings that will be re-used in later Service chapters. Their definition and use is optional, but learning about their recommended to speed up overall call-handling efficiency.Related chapters: Conversation Context Cross-selling Codes Emergency Cases Mail Default Answers Messages Opening Hours Service Parameters Recording Definitions and Mail Templates Standby Duty Notifications Task Completion Codes External Web Request Trigger Sets External Web Requests ×